Refund Policy

We understand that trekking and climbing expeditions require commitment, planning, and financial investment. While we aim to remain flexible and fair, organizing international adventures involves many logistics and non-refundable costs. This policy outlines how cancellations are handled and the options available to you.

1. General Policy
When you book a trip with HighAir Expeditions, we begin preparing well in advance—reserving guides, permits, accommodations, and local services. Many of these are non-refundable to us, regardless of your situation. Therefore, full refunds are not always possible. In some destinations, certain costs—such as national park permits or local flights—must be prepaid and are non-refundable.

2. Cancellation Fees
If you choose to cancel your trip, the following cancellation fees apply, based on how far in advance we receive written notice:

60+ days before departure: 15% cancellation fee
45–59 days before departure: 30% cancellation fee
30–44 days before departure: 50% cancellation fee
15–29 days before departure: 80% cancellation fee
14 days or less: No refund

Please note: The percentages above refer to the total trip cost. Refunds exclude any bank transaction fees. If third-party supplier penalties (e.g., lodges, airlines) exceed these percentages, the non-refundable amount may increase accordingly.

3. Lifetime Credit Option
Instead of canceling, you may choose to postpone your trip. We’ll keep your deposit as a lifetime credit with HighAir Expeditions, which can be applied to any future expedition. There are no rebooking fees, but future price differences (if any) will apply. These credits do not expire but must be used toward a trip of equal or greater value.

4. Exceptional Cases
In extreme circumstances—such as a medical emergency, military call-up, war, or natural disaster in your home country—we may review refund terms on a case-by-case basis. Proof may be required. We always aim to act with compassion and fairness.

5. High Season Considerations
Please be aware that cancellations during peak travel seasons (such as December–March or July–October) may result in higher unrecoverable costs, especially from third-party providers such as lodges or local airlines. In such cases, we will do our best to reduce penalties but cannot guarantee full recoverability. Late cancellations in these periods may result in non-refundable accommodation or transport costs of up to 50–80% of the trip price.

6. Rescheduling and Transfer to Another Person
If you wish to reschedule your trip, we will make every effort to transfer your arrangements to a new date. However, availability is not guaranteed, and changes may be subject to provider-specific rules or seasonal price differences.

In some cases, it may be possible to transfer your booking to another person. This must be approved in writing and may incur administrative fees.

7. No-Shows
Failure to arrive on the agreed trip date without prior notice will be treated as a cancellation with no refund.

8. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation coverage. In the event of unexpected changes, this is often the best way to recover your investment. We can provide supporting documentation upon request for insurance claims.

9. Refund Processing Time
If you are eligible for a refund according to the terms above, the reimbursement will be processed within 5–15 business days from the date your cancellation is confirmed in writing and all necessary bank details have been received. Please note that international bank transfers may be subject to additional delays depending on your bank’s policies and location.

10. Policy Updates
We reserve the right to update this policy at any time. The version in effect at the time of your cancellation request will apply.

If you have any questions regarding this policy or wish to cancel or reschedule your trip, please contact us at: info@highair-expeditions.com